Website development T&C's

Acceptance

It is not necessary for any Client to have physically or digitally signed an acceptance of these terms & conditions, policies and disclaimers for them to apply. If a Client accepts a quote or proposal, then the Client will be deemed to have satisfied themselves as to all the terms included on our legal page and have accepted these terms and conditions in full.

Please read these terms & conditions, policies and disclaimers carefully. Any purchase or use of our services implies that you have read and accepted all our terms & conditions, policies and disclaimers.

Client Review

We will provide the Client with an opportunity to review the appearance and content of the website during the design phase and once the overall website development is completed. At the completion of the project, such work will be initially deemed to be accepted and approved unless the Client notifies us otherwise within ten (10) days of the date the materials are made available to the Client. The acceptance can be made via any of the communication channels used with the client (web chat, messaging clients, emails, face-to-face meetings, etc.). The Client agrees to designate a single individual as a primary contact to aid us with progressing and approving the commission in a satisfactory and expedient manner. If no single individual has been designated, we will consider the person who has mostly been submitting requests, opinions, directions and reviews.

If we have received any acceptance from the client within 30 days of our last communication, we will deem the project as accepted by the Client and the remaining fees will be due on day 31 after our last communication. All changes requested by the Client after this time, will be quoted separately.

If the Client has not responded within 3 months after our last communication, a fee of 30% of the total project quotation will be charged in order to resume the project.

Providing required website content

To remain efficient we must ensure that work we have programmed is carried out at the scheduled time. On occasions, we may have to reject offers for other work and enquiries to ensure that your work is completed at the time arranged.

This is why we ask that you provide all the required information in advance. On any occasion where progress cannot be made with your project because we have not been provided the required information in the agreed time frame, and we are delayed as result, we reserve the right to impose a surcharge of up to 25%. If your project involves Search Engine Optimisation we need the text content for your site in advance so that the SEO can be planned and completed efficiently.

If you agree to provide us with the required information and subsequently fail to do within one week of project commencement we reserve the right to close the project and the balance remaining becomes payable immediately. Simply put, all the above condition says is do not give us the go ahead to start until you are ready to do so.

NOTE: Text content should be delivered as a Microsoft Word, email (or similar) document with the pages in the supplied document representing the content of the relevant pages on your website. These pages should have the same titles as the agreed website pages. Contact us if you need clarification on this.

Fixes

Fixes for newly built websites need to be identified within a 14 day period from going live / being delivered to Client. If fixes are identified after this period and the client is not on a Support & Maintenance agreement then a quotation will be issued to commence such fixes. Fixes that are out of Support & Maintenance scope of service, will be quoted separately.

Future proofing

We cannot future proof the services or products. Once a client has signed off on a project the responsibility to maintain and update plugins, apps, services and themes used on the website becomes the client’s responsibility unless a maintenance agreement has been contracted with us which covers such incidents.

Third-party development faults

Development faults with third-party plugins or themes used on a website not built by us, are not covered by a Support & Maintenance agreement and will be quoted for separately as in most cases the original software developer will need to be involved and paid for.

Updates & Upgrades

Websites require updates & upgrades to apps, core functionalities, plugins and themes. If the client has not opted for a Support & Maintenance plan, such updates, upgrades, configuration, troubleshooting and the cost thereof, remain the sole responsibility of the Client. However, apps, plugins and themes may be quoted for separately if required.

Outdated Websites

We make every effort to take security precautions on our Clients websites, this may include relevant security plugins which keeps its servers secure, wherever possible. However, we cannot guarantee the prevention of hacks, viruses or unexpected data deletion and cannot be held liable for any such damages as a result.

We cannot be responsible for any websites that have stopped working or have become faulty over time due to the website becoming “outdated”. Outdated websites can be affected due to many aspects, such as new browser software, outdated web code, expired SSL certificates, new Web standards, etc. We cannot be expected to keep your website updated in every aspect without being compensated to do so. In this situation the Client may opt to have their website redeveloped or select one of our subscription based Support & Maintenance plans where we are responsible for updating this on your website in agreed periods.

Web Browsers

We make every effort to ensure websites are designed to be viewed by the majority of visitors. Therefore, the websites are designed to work with the 3 most popular, current and updated browsers (Currently: Firefox, Internet Explorer (Edge) Google Chrome). Client agrees that we cannot guarantee correct functionality with all browser software across different operating systems.

We cannot accept responsibility for web pages which do not display acceptably in new versions of browsers released after the website have been designed and handed over to the Client. As such, we reserve the right to quote for any work involved in changing the website design or website code for it to work with updated browser software.

The appearance of the website might slightly (in some cases, significantly, differ from browser to browser, therefore we consider the mainly used browser (Currently: Chrome with over 50% of market share) as reference. The website will be built with this browser in mind, examples, screenshots and design & functionality approvals will be produced in given browser.

Media Delivery

Unless otherwise specified in the project quotation or description, this Agreement assumes that any text will be provided by the Client in electronic format (ASCII text files electronically delivered via e-mail, uploaded to a file sharing service or FTP) and that all photographs and other graphics will be provided in sufficient quality electronically in .gif, .jpeg, jpg, or .png format.

Access Requirements

If the Client’s website is to be installed on a third-party server, we must be granted temporary read/write access to the Client’s storage directories which must be accessible via cPanel or available server panel. Depending on the specific nature of the project, other resources might also need to be configured on the server. If for any reason we are not able to access, configure or install the third-party server, it will be the Client’s responsibility to perform given task at their expense. This does not apply to web servers provided by us.

Third-Party Resources

Upon developing a website or project, we often rely on Third-Party Resources such as apps, plugins, themes, external services (Google Maps, Recaptcha, etc.) If after completion or delivery of the website or project, the Client decides not to make use of our Support & Maintenance plans, these resources will be disconnected. On frequent occasions this disconnection can affect the website’s design, usability, functionality, performance, etc. It will be the Client’s responsibility to pay and configure the above-mentioned directly with the third-party, or request us to do so. A quotation will be issued for each request.

Credits

A link to our Website will appear in either small type or by a small graphic at the bottom of the Client’s website or project. If a graphic is used, it will be designed to fit in with the overall site design. If a client requests that the design credit be removed, a nominal fee of 10% (ten) of the total project total fees will be applied. When total development charges are less than €5000, a fixed fee of €500 will be applied. The Client also irrevocably agrees that the website or project developed for the Client may be presented in our portfolio, website, presentations or Social Media, etc.

Should the client remove the link or graphic from their website or refuse to be included in our portfolio, website, presentations or Social Media, etc. without our written permission, the above-mentioned charges will be made due immediately, in addition to reasonable expenses, including legal fees and costs for collection by third-party agencies, incurred by us in enforcing these Terms and Conditions.

Post-delivery Alterations

We cannot accept responsibility for any alterations caused by a third party or Client occurring to the Client’s project once installed or delivered. Such alterations include, but are not limited to additions, modifications or deletions to content, code, apps, plugins, services or configuration.