Payments & Billing
In addition to our general terms & policies, these T&C’s apply specifically to this service.
This Policy amends the Agreement between Metric International, Inc., our partners, service providers, sub-contractors or affiliates (hereinafter: “Metric International”, “Agency”, “us”, “we”, “our”) and Customer (hereinafter: “Customer”, “Client”, “user”, “you”, “yours”) and describes, but is not limited to, certain restrictions, conditions, rights, prohibitions, related to your use of the Services. The examples described in this Policy are not exhaustive. We may modify this Policy at any time by posting a revised version on our website. By using the Services or accessing the Metric International, Inc. website, you agree to the latest version of this Policy. Any violation of the Policy or if you authorize or help others to do so, shall be deemed a breach of the Agreement, and we may suspend or terminate your use of the Services.
By purchasing any Service(s) from Metric International, you declare that you have read, understood and agree to be bound by this Policy. It is essential that you read this Policy prior to purchasing any Service(s) from Metric International.
By accessing or using any part of the Website, you agree to be bound by the terms & conditions of this agreement. Should you decide to not agree to any or all and without modification of the operating rules, policies, disclaimers and terms & conditions of this agreement, then you may not access the Website or use any services. The content of this Website is protected by applicable copyright and trademark law and cannot be used, reproduced, shared or copied without explicit and written consent from us.
Estimates / Quotations
We may provide Customers with initial estimates, otherwise referred to as quotations, for projects on request. The final project value may vary from the initial quotation if additions are requested to the original scope of work.
We will provide quotations in writing by email to Customers, which will include a hyperlink to all Terms and Conditions. Acceptance by a Customer of an estimate is subject to acceptance of all the terms and conditions unless specifically agreed in writing between the Customer and us to the contrary.
Payments and (automatic) renewals
By making use or contracting product(s) or service(s), you agree to pay us a one-time fee and / or monthly, quarterly or annual subscription fees for given product or service (additional payment terms may be stipulated in other communications). Subscription payments will be charged on the day you sign up or upgrade and will cover the use of that service for a monthly, quarterly or annual subscription period as contracted. All payments are not refundable, deferrable nor exchangeable for other products or services.
- Automatic Renewals
Unless you modify, cancel or suspend (if applicable) your subscription before the end of the applicable subscription period, your subscription will automatically renew and you authorize us to collect the applicable annual, quarterly or monthly subscription fee for such subscription and it’s associated costs and fees (such as any taxes, web domain fees, web hosting, CDN, etc.) using any credit card, PayPal or other payment mechanism we have on record for you. Certain subscriptions cannot be cancelled at any time if they are locked-in by fixed term agreement or contract. You can any time reach out to our support team for doubts or questions.
- Fees & Payments
By signing up for an account, service(s) or subscription(s), you agree to pay us the applicable setup fees and recurring fees. Applicable fees will be invoiced starting from the day your services are established or upgraded and in advance of using such services. We reserve the right to change the payment terms and fees upon thirty (30) days prior written notice to you, where you will be able to decide if to continue, suspend or cancel (if applicable) the contracted service(s) or subscription(s). Services or subscriptions that can be cancelled at any time, can be cancelled on your account page (my.metric.international), if for technical reasons (only if reason is attributable to our Website) this cannot be done via your account page, it should be done by you, by: submitting written notice to us, submitting a support ticket or sending an email to email@example.com from the email address on file in your account.
Cancellations & Refunds
Any services contracted that have been delivered are not eligible for full or partial refunds. For ongoing hosting services, we do allow on an exceptional and one-by-one case a cool-off period of 15 calendar days at our sole discretion, where the paid service fee will be refunded, minus administration and setup cost of 25% of the total contract amount.
Accounts unpaid thirty (30) days after the date of invoice will be considered in default. If the Customer in default maintains any information or files on our Web servers, we will, at our sole discretion, remove all such material from our web servers. We are not responsible for any loss of data incurred due to the removal of the service. Removal of such material does not relieve the Customer of the obligation to pay any outstanding charges assessed to the Customer’s account. Cheques returned, bank transfers refused, Credit Card back charges for any reason will be assessed hefty processing or return charges and the Customer’s account will immediately be considered to be in default until full payment is received. Customers with accounts in default agree to pay us reasonable expenses, including legal fees and costs for collection by third-party agencies, incurred by us in enforcing these Terms and Conditions.
Invoicing & Payment Terms
Our standard payment terms are 7 days from the date of invoice.
All projects will be divided into 3 stages:
Stage 1: New projects require a 60% advanced payment for the scheduling and commencement of a project.
Stage 2: 30% once the development is complete and initially approved by the Customer.
Stage 3: The remaining 10% of the agreed fees must be paid after completion but before publishing the project or handing over to the Customer, transferring to a web server, granting full access to the website or release of materials.
Monthly or retainer invoices will be invoiced by the 2nd of the month and needs to be paid within seven business days thereafter. Late payment will result in interest being charged to the account and a suspension of retainer services and other services with us.
Invoices will be provided by us upon completion, if all fees and dues are fully satisfied, but before publishing the live website or handing over to the Customer, transferring to a web server, or granting full access to the website.
Invoices are normally sent via email; Invoices are due upon receipt. Accounts that remain unpaid thirty (30) days after the date of the invoice will be assessed a service charge in the amount of four and one-half percent (4,5%) or $50 per month (whichever is higher) of the total amount due.
The Customer agrees to reimburse us for any additional expenses necessary for the completion of the work. Examples would be: purchase of special fonts, stock photography, videos, apps or plugins, domains, hosting, services, etc.