New digital engagement report: What it means post-COVID

Hannah Kolsh

Hannah Kolsh

Technical Writer & Customer Support ninja.

To better understand the effects of COVID-19 on businesses, Twilio surveyed over 2,500 enterprise decision makers in the United States, the United Kingdom, Germany, Australia, France, Spain, Italy, Japan and Singapore to gauge their views on digital engagement as a result of COVID-19.
While some findings were shocking, they weren’t a surprise. To name a few,

  • 97% of enterprise decision makers believe the pandemic sped up their company’s digital transformation.
  • 92% agree transforming digital communications is critical.
  • Companies in Japan, Germany, and Singapore agree COVID-19 accelerated their digital engagement strategy by over 7 years!

Learn more and see what other findings were uncovered by accessing the Twilio’s COVID-19 Digital Engagement report.

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